Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: cletourn on January 27, 2017, 03:25:07 pm

Title: My Alexa has stopped recognizing any of my groups
Post by: cletourn on January 27, 2017, 03:25:07 pm

Alexa will no longer respond to group commands. Everything was fine until yesterday. It still recognizes individual devices but can't seem to find any of my groups. Help please!

Title: Re: My Alexa has stopped recognizing any of my groups
Post by: kevb on January 27, 2017, 03:57:47 pm

Are the groups still present in the app? Try rebooting the echo and see if that helps.

Title: Re: My Alexa has stopped recognizing any of my groups
Post by: cletourn on January 27, 2017, 06:58:53 pm

Quote from: kevb on January 27, 2017, 03:57:47 pm

Are the groups still present in the app? Try rebooting the echo and see if that helps.

Yes, they are still present... tried rebooting... no success. It will take commands for the individual lights but not the groups.