Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Lynette on January 18, 2017, 08:42:07 pm

Title: Help please. I cannot download the Alexa App.
Post by: Lynette on January 18, 2017, 08:42:07 pm

Hi

I just purchased the echo dot from amazon. I live in the Caribbean and I cannot download the app.

Any of you you had this challenge?

Lynette

Title: Re: Help please. I cannot download the Alexa App.
Post by: stusviews on January 18, 2017, 09:43:26 pm

To a computer, an iPhone, Android phone or something else?

Title: Re: Help please. I cannot download the Alexa App.
Post by: mike27oct on January 19, 2017, 02:01:52 am

People outside of countries where the Echo is a supported product (countries such as US and UK support it) have had issues downloading Alexa app to their phones or tablets.  Try using the web browser access at alexa.amazon.com

Also contact Echo Support at  this number:
You can reach Amazon Echo Customer Support by phone directly and toll-free at 1-877-375-9365. They're available from 3 a.m. to 10 p.m. Pacific time, seven days a week.