Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: RichardEcho_ on January 19, 2017, 09:33:25 am

Title: My Echo is Dead?
Post by: RichardEcho_ on January 19, 2017, 09:33:25 am

I am trying to find a way to figure out if my Echo is dead, dead...

Recently, Alexa stopped playing my audiobooks, playlist, and pandora for example. But, I can ask Alexa for the weather and jokes, just not streaming music, radio station, or books.

I did some researched and tried to reboot the Alexa w/o success. I even rebooted my router and plugged and unbplugged the Echo. Now, when I plug the Echo I no longer get the orange light... nothing.

Any ideas as to the issue? The cord looks fine.

TIA,
Richard

Title: Re: My Echo is Dead?
Post by: mike27oct on January 19, 2017, 02:05:06 pm

Unplug it for FIVE minutes; which is long enough to clear all data in it.  Power back up and see if it is better.  If no improvement, contact Echo support phone number.

Title: Re: My Echo is Dead?
Post by: tthoben on January 20, 2017, 08:17:15 am

To reset to factory default: Press and hold the Microphone off and Volume down buttons at the same time until the light ring turns orange (about 20 seconds). Wait for the light ring to turn off and on again.

Title: Re: My Echo is Dead?
Post by: RichardEcho_ on January 23, 2017, 07:53:36 pm

Thanks for the suggestions - I've tried everything and have spoken to support and sadly it is dead!  :( :(

Title: Re: My Echo is Dead?
Post by: mike27oct on January 23, 2017, 09:05:48 pm

So, they are exchanging it, right?

Title: Re: My Echo is Dead?
Post by: renegade600 on January 24, 2017, 04:49:47 am

did you try another wall outlet?  are you using a surge protector or extension cord?   if so, try direct plug in.