Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: tark311 on February 24, 2018, 03:29:17 pm

Title: Echo Dot not responding
Post by: tark311 on February 24, 2018, 03:29:17 pm

My Echo Dot will not come out of mute mode. The ring and the microphone icon stay solid red. Tried unplugging and plugging back in. Starts up normally then microphone icon turns red and the red ring lights up. Tried resetting but nothing happens, ring just remains red. Do not disturb setting  in the app is turned off. Any suggestions. Thank you

Title: Re: Echo Dot not responding
Post by: jwlv on February 24, 2018, 05:31:34 pm

Maybe the button is stuck? Try pressing the mic button repeatedly and see if you can feel the little click.

Title: Re: Echo Dot not responding
Post by: tark311 on February 25, 2018, 03:31:16 am

That is exactly how it is behaving but the button does not appear to be stuck. Thanks

Title: Re: Echo Dot not responding
Post by: tark311 on February 26, 2018, 07:34:45 pm

The problem has been resolved. After leaving unplugged for 48 hours it returned to normal. To my knowledge it never got wet so I don't know what caused it in the first place. Oh well.