Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: stasey on August 15, 2016, 11:29:19 am

Title: Alexa does not recognize Stop Playing Music
Post by: stasey on August 15, 2016, 11:29:19 am
Hi everyone. So far, am having a good time with Echo. Can't read about more tips and tricks. She has no issue playing a playlist that I specify, but I have to go to my actual app to pause it or turn it down or off. Any advice?
Title: Re: Alexa does not recognize Stop Playing Music
Post by: DParker on August 15, 2016, 11:44:18 am
Can't read about more tips and tricks.

????

She has no issue playing a playlist that I specify, but I have to go to my actual app to pause it or turn it down or off. Any advice?

What exactly are you saying when you want the music to pause or stop?
Title: Re: Alexa does not recognize Stop Playing Music
Post by: mike27oct on August 15, 2016, 12:33:28 pm
Sometimes Echo cannot hear you well if the music is loud, so to turn it down, turn the large light ring on top.  Now that the volume is down, tell it simply, "Alexa, stop."  It darn well better stop playing.  It is that easy.
Title: Re: Alexa does not recognize Stop Playing Music
Post by: stasey on August 16, 2016, 02:40:25 pm
Sometimes Echo cannot hear you well if the music is loud, so to turn it down, turn the large light ring on top.  Now that the volume is down, tell it simply, "Alexa, stop."  It darn well better stop playing.  It is that easy.

Okay, I'll try that. Thanks!
Title: Re: Alexa does not recognize Stop Playing Music
Post by: stasey on August 16, 2016, 02:41:03 pm
Can't read about more tips and tricks.

????

She has no issue playing a playlist that I specify, but I have to go to my actual app to pause it or turn it down or off. Any advice?

What exactly are you saying when you want the music to pause or stop?

Hi. I've said, "Alexa, stop playing." and "Alexa, stop."
Title: Re: Alexa does not recognize Stop Playing Music
Post by: vegasguy on August 16, 2016, 04:20:45 pm
If you get really mad you can say Alexa shut up and she'll stop anything she's doing.


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Title: Re: Alexa does not recognize Stop Playing Music
Post by: stasey on August 17, 2016, 03:48:21 pm
Can't read about more tips and tricks.

????

She has no issue playing a playlist that I specify, but I have to go to my actual app to pause it or turn it down or off. Any advice?

What exactly are you saying when you want the music to pause or stop?

Hi. I've said, "Alexa, stop playing." and "Alexa, stop."

So - I figured out what was wrong. It was upside down. :-)
Title: Re: Alexa does not recognize Stop Playing Music
Post by: DParker on August 17, 2016, 05:49:47 pm
So - I figured out what was wrong. It was upside down. :-)

Given that the Echo has a power cord attached to the bottom and a ring of lights and some buttons on top...how in the world did you manage to orient it upside down and not notice that was wrong?
Title: Re: Alexa does not recognize Stop Playing Music
Post by: mike27oct on August 18, 2016, 02:57:46 am
This is one of the best "solutions" we will ever see in any user forum.  A classic moment.  So, don't press Stasey for more info.  We are fortunate to "know the rest of the story" and an admission of guilty from Stasey.  That took guts to admit.
Title: Re: Alexa does not recognize Stop Playing Music
Post by: jwlv on August 18, 2016, 03:53:57 am
Classic "IT Crowd" moment.

https://www.youtube.com/watch?v=rksCTVFtjM4
Title: Re: Alexa does not recognize Stop Playing Music
Post by: mike27oct on August 18, 2016, 03:33:08 pm
Agree!  "Turn it off, and turn it back on!"

Or, in this case, "Turn it upright with light ring (and mics) on top!"  Or better yet, RTFM.   ;D
Title: Re: Alexa does not recognize Stop Playing Music
Post by: Yoda_One on August 19, 2016, 10:11:46 am
(http://uploads.tapatalk-cdn.com/20160819/33e986053c9955a6723aa14eec703aed.jpg)
Title: Re: Alexa does not recognize Stop Playing Music
Post by: vegasguy on August 19, 2016, 12:38:16 pm
One problem. There is no "M"


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Title: Re: Alexa does not recognize Stop Playing Music
Post by: DParker on August 19, 2016, 12:53:04 pm
One problem. There is no "M"

(https://farm6.staticflickr.com/5654/19948102183_e4f0ec3872_o.jpg)
Title: Re: Alexa does not recognize Stop Playing Music
Post by: Yoda_One on August 19, 2016, 01:37:28 pm
Read it and weep. +1
Maybe they need more colored pictures.😆 :smile2:
Title: Re: Alexa does not recognize Stop Playing Music
Post by: vegasguy on August 19, 2016, 06:35:44 pm
I stand corrected. Although that isn't much of a manual.


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Title: Re: Alexa does not recognize Stop Playing Music
Post by: mike27oct on August 20, 2016, 12:05:52 am
OK, other than the instruction card that comes with the Echo devices, the more complete "manual" is online here:
 https://www.amazon.com/gp/help/customer/display.html/ref=hp_bc_nav?ie=UTF8&nodeId=200127470
So take a moment and bookmark this link; I have posted it too many times here already.