Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: MexterD on January 27, 2018, 09:47:04 am

Title: Alexa app issue
Post by: MexterD on January 27, 2018, 09:47:04 am

Hi there.

So, amaxon updated it's Alexa app so you can talk to Alexa directly in the app.

I received this update on my phone. After installing it , I still don't see the Alexa button in the new updated app. :(

I've tried reinstalling the app. Force close it and what not. Nothing works.

Do any of you know this problem. And does anyone know how to solve this issue?

Thanks in advance,
MexterD

Title: Re: Alexa app issue
Post by: holydoc on January 27, 2018, 10:52:50 am

MexterD,

Just for my benefit, what phone do you have so we know if it is an Android update or Apple?  Also what version is your app?

Title: Re: Alexa app issue
Post by: MexterD on January 27, 2018, 11:34:42 am

My phone is a Huawei Y7

Currently my app version is version 1.24.3831.0

Title: Re: Alexa app issue
Post by: tthoben on January 27, 2018, 09:56:58 pm

I downloaded from external source (apkpure) (https://m.apkpure.com/amazon-alexa/com.amazon.dee.app) and it works.

Title: Re: Alexa app issue
Post by: MexterD on February 01, 2018, 05:55:48 pm

The plot thickens....

After trying all the troubleshoot solutions for the issue. AND downloading the APK/ official Alexa app numerous times, the issue still remains.

Also.  Setting up a household profile in the app is impossible since the options simply is not there. 

 >:(  :( >:( :(

*Edit* after talking to Amazon.uk customer service I finally had an answer: the new Alexa app with Alexa button and other functions is only available in the us.

Title: Re: Alexa app issue
Post by: dragon123 on February 02, 2018, 01:38:37 pm

There's an android app that does that: Listens for Alexa (https://play.google.com/store/apps/details?id=com.willblaschko.android.alexalistens).