Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: Leo on December 26, 2017, 10:13:34 am
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Hi,
Could do with a little help with this, the echo will not connect to wifi at all. Tried changing the router channels, frequency and I've restarted the router, uninstalled the app from iphone and then reinstalled all failed. Alexa willnot talk to my wifi.
Any help would be much appreciated.
Thanks in advance
PS I have a virginmedia superhub
PPS The error codes I've received are (6.1.101.9.4) & (6.1.103.15.1)????
Leo
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At the top of this forum read the
*** READ THIS IF YOU HAVE TROUBLE SETTING UP YOUR ECHO TO WIFI post. If still having problems, call tech support
Phone
Dial 1-877-375-9365 or 1-206-922-0197.
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Hi Alpha,
Yes, I did read this before posting, don't think I will be ringing tech support, I will return it before that happens.
have a great day/evening
Leo
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Hi,
Could do with a little help with this, the echo will not connect to wifi at all. Tried changing the router channels, frequency and I've restarted the router, uninstalled the app from iphone and then reinstalled all failed. Alexa willnot talk to my wifi.
Any help would be much appreciated.
Thanks in advance
PS I have a virginmedia superhub
PPS The error codes I've received are (6.1.101.9.4) & (6.1.103.15.1)????
Leo
Just a note that Echo Dot is only compatible up to Wireless N. If your router 5GHz channel is Wireless AC, it won't connect. Try to connect to 2.4 GHz which should be Wireless N
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Hi All
Just thought I'd let you know, got it working now, for some reason my VM Superhub blocked the echo's MAC address in
Mac Filter under security. I did set it to allow the Echo's MAC address in the main SSID1 primary network but, in the
security setting it seems it was block all day and every day. Strange!
Thanks for your help
Leo
PS gunna have a play now! :)