Echo & Alexa Forums

General Category => Amazon Echo Discussion => Topic started by: toy4rick on December 09, 2018, 05:14:59 pm

Title: Alexa settings, 2 "This Device"
Post by: toy4rick on December 09, 2018, 05:14:59 pm

Hi all,

When logged into my Alexa account and select Settings, I see 2 "This Device"

Can't delete either one, what caused this and how can I get rid of one of them?

Thanks in advance
Rick

Title: Re: Alexa settings, 2 "This Device"
Post by: renegade600 on December 09, 2018, 05:25:14 pm

this device is the device you are accessing the account with.  for example, your smartphone.   do delete it, you have to uninstall the app.  do you also have any other amazon app open?   if not, you most likely will have to contact their customer support.

Title: Re: Alexa settings, 2 "This Device"
Post by: toy4rick on December 09, 2018, 07:01:05 pm

Thanks for the info

Rick