Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: DMF40 on August 12, 2020, 05:15:24 am
-
Hi - over the last couple of days my echo has started stuttering all the time when playing the radio and sometimes turns off completely. Any ideas on how I can fix this please? Thanks
-
Stuttering usually has to do with a poor wifi signal. I recommend rebooting your Echo device, your Wifi router (and modem if it's separate). You know, the usual turn it off and turn it back on.
-
when you reboot, pull the plug, not use the on/off switch. try pulling the plug on the echo for at least 40 seconds. If it does not help, try the router. pull the plug for a 20 count.