Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: DMF40 on August 12, 2020, 05:15:24 am

Title: Stuttering
Post by: DMF40 on August 12, 2020, 05:15:24 am
Hi - over the last couple of days my echo has started stuttering all the time when playing the radio and sometimes turns off completely. Any ideas on how I can fix this please? Thanks
Title: Re: Stuttering
Post by: jwlv on August 12, 2020, 04:44:19 pm
Stuttering usually has to do with a poor wifi signal. I recommend rebooting your Echo device, your Wifi router (and modem if it's separate). You know, the usual turn it off and turn it back on.
Title: Re: Stuttering
Post by: renegade600 on August 12, 2020, 06:08:32 pm
when you reboot, pull the plug, not use the on/off switch.  try pulling the plug on the echo for at least 40 seconds.   If it does not help, try the router.  pull the plug for a 20 count.