Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Ngrinthal on August 25, 2019, 07:27:23 pm

Title: Echo show calling new dot instead of phone.
Post by: Ngrinthal on August 25, 2019, 07:27:23 pm
Hello. I recently purchased an echo show 2nd gen for my elderly mother so my sister and I could drop in on her for check ups. It’s a wonderful device for the elderly. My mom could tell Alexa to call my sister and it would call her iPhone via the app. I just gave my sister an echo dot and ever since she activated the new dot, my moms calls only go to her dot and no longer her phone. We want it to always go to her phone so that she can answer wherever she may be. It does not giver her an option to chose from. Thoughts?