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alexa app wonít accept amazon login and freezes

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alexa app wonít accept amazon login and freezes
« on: January 07, 2023, 05:41:53 pm »
I have an iPhone 12 Pro Max running ios 16.2 and canít install the Alexa app successfully. When booting the app up, the first popup window asks me to allow Alexa access to bluetooth, which I do, then the next popup window asks me to login to my Amazon account and then displays an ďErrorĒ window and thatís as far as I can get. Iíve removed the app, rebooted the modem and iPhone, reinstalled the app with absolutely no luck. Amazon customer support canít solve the problem. Anyone know whatís going on?

Offline AlanH

Re: alexa app wonít accept amazon login and freezes
« Reply #1 on: January 09, 2023, 07:08:53 am »
One thought might be to Clear History and Website date in Safari settings. Have you tried logging out and logging back into the Amazon site to check that your login details are still valid? One final thought might be to create an iCloud backup and restore your iPhone from that and try again.