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I need to hard reset alexa, so many probs

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I need to hard reset alexa, so many probs
« on: October 01, 2022, 04:19:58 am »
Briefly
I brought echo dot in the UK...moved to Philippines
Alexa works ...BUT..I have to liereally SCREAM & SHOUT at her for commands
She wont play global player, until I reboot her....then she wont change stations
She wot do a lot of things that she did in the UK

Im thinking she doesnt have the proper wifi???...but hey thats why im on here to get advice please

I want to do a hard reset on everything inc the app.
Like start over as if I brought her in the Philippines.

Any advice on how to do this please???

Re: I need to hard reset alexa, so many probs
« Reply #1 on: October 01, 2022, 10:25:27 am »
Briefly
I brought echo dot in the UK...moved to Philippines
Alexa works ...BUT..I have to liereally SCREAM & SHOUT at her for commands
She wont play global player, until I reboot her....then she wont change stations
She wot do a lot of things that she did in the UK

Im thinking she doesnt have the proper wifi???...but hey thats why im on here to get advice please

I want to do a hard reset on everything inc the app.
Like start over as if I brought her in the Philippines.

Any advice on how to do this please???

Contact Amazon Echo Support to have them change the country of operation (if possible)... If it's not possible, then you should be able to buy a new one for the new area... They're not that expensive, however, no purchase is cheper, I get that too. Just throwing out ideas that might be...

2 Echo Dots 2nd gen
2 echo dots gen 3 (no clock) -2 Echo Dot 3rd gen with Clock
1 echo dot Gen 4 with clock
1 Echo Spot
4 10" Fire Tablets
1 15' Echo show
23 Hue Lights 1 Hue bridge - 1 Amazon Smart plug outlet
One Ring Doorbell Pro
4 cell phones with Alexa app installed!
You should see My Apple Device List!

Re: I need to hard reset alexa, so many probs
« Reply #2 on: October 01, 2022, 03:09:34 pm »
see the following link.   
Briefly
I brought echo dot in the UK...moved to Philippines
Alexa works ...BUT..I have to liereally SCREAM & SHOUT at her for commands
She wont play global player, until I reboot her....then she wont change stations
She wot do a lot of things that she did in the UK

Im thinking she doesnt have the proper wifi???...but hey thats why im on here to get advice please

I want to do a hard reset on everything inc the app.
Like start over as if I brought her in the Philippines.

Any advice on how to do this please???

since there are several echo dots, and they reset differently, you need to give the generation of the model you have.    Maybe the following link will have the model you need.

https://www.howtogeek.com/825564/how-to-reset-alexa/

Offline jwlv

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Re: I need to hard reset alexa, so many probs
« Reply #3 on: October 01, 2022, 08:03:52 pm »
Over time, some Echo devices become deaf. In my opinion this is probably due to dust, grease, hair spray, or whatever else is in the air. Most electronics run warm, so warm airs rises through the ventilation holes on top and draws cool air from other places such as the holes where the mics are. As air moves through the holes, tiny amounts of dust, grease, whatever else attach themselves to the mics. Over several years, your Echo becomes deaf.

To illustrate, I have an Echo Show 5 in my kitchen. It's about 8 ft away from the stove. Just by touching its screen, I could feel a sticky film over it. I assume that the same sticky film got into the mics as well. Of all of my Echo devices, that particular Echo Show 5 is the most hard of hearing. I could be speaking 5 ft away from it in the kitchen and the Echo Dot 15 ft behind me in the living room would answer.

I don't know of a good way to clean grease off the mics without damaging it. So when you are completely fed up with it, that's the time to replace it.

Offline jwlv

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  • 1415
Re: I need to hard reset alexa, so many probs
« Reply #4 on: October 01, 2022, 08:06:02 pm »
Two things you need to do for a hard reset.
1. Go to the Alexa app and de-register the Echo device.
2. Physically reset the Echo device by pressing a combination of buttons. Every Echo device has a slightly different way to do this. See this Amazon help page to find your device: https://www.amazon.com/gp/help/customer/display.html?nodeId=GXSS2ZF8TA78X865

Re: I need to hard reset alexa, so many probs
« Reply #5 on: October 02, 2022, 08:02:48 am »
THANKS FOLKS

some really great tips  :) :)