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Alexa on echo can't control hue lights, but on mobile it works

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Since a few weeks alexa can't control my hue lights anylonger. I have a hue bridge and everything works fine in the hue app. Additionally I can use Alexa on my mobile phone, but I can't control the lights from my echo. That's really kinda weird...

I receive the message: "Can't find the light. To fix this, open the Alexa app and activate the skill again"

I tried uninstalling the Hue App, deleting all bulbs in the Alexa App, replacing my hue bridge further away from the router and re-enabling the Hue Skill.

Does anybody have an idea on this?

Offline jwlv

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Re: Alexa on echo can't control hue lights, but on mobile it works
« Reply #1 on: July 18, 2022, 06:07:23 pm »
Looks like you did everything to troubleshoot the problem except for a couple of things.

1. Power off the Echo by disconnecting the power cord. Wait 1 minute and power back up.
2. After powering up, say "Alexa discover devices." When discovery is complete wait a few more minutes and ask Alexa to turn on one of your Hue lights.

Re: Alexa on echo can't control hue lights, but on mobile it works
« Reply #2 on: July 25, 2022, 03:28:15 am »
Thanks for your answer jwlv 😊

I tried that aswell, but when I say "Alexa discover devices" she answers, that she can't find any new devices...
I really have no idea how to fix this...


Re: Alexa on echo can't control hue lights, but on mobile it works
« Reply #3 on: July 25, 2022, 07:56:16 am »
did you try disabling the hue skill in the alexa app then enable it again?

Re: Alexa on echo can't control hue lights, but on mobile it works
« Reply #4 on: July 25, 2022, 05:19:14 pm »
yes I tried to disable / enable the hue skill. The strange thing about this it: I can't find the philips hue skill in the alexa app "skillstore", but I can enable it via the web ui. Therefore I use this link https://www.amazon.de/-/en/dp/B01MPX3JNE

After I've enabled the hue skill via the web, I receive a message that hue skill was connected successfully and I should switch to my alexa app. If I do that I receive this weird message:

Where do you get the hue skill from?


Re: Alexa on echo can't control hue lights, but on mobile it works
« Reply #5 on: August 02, 2022, 05:43:24 am »
Irgendjemand noch eine Idee?

Echo zurücksetzen habe ich auch schon probiert 🙈