Echo & Alexa User Discussions Forums

Alexa Video Calls on Windows ARM

0 Members and 1 Guest are viewing this topic.

Alexa Video Calls on Windows ARM
« on: January 08, 2022, 01:46:04 pm »
I am unable to use the communication features in the Alexa app on Windows ARM installed via Parallels on a M1 Mac Air, including calling, video calls or drop in. The call/video window will open up and the green webcam light will illuminate but it won’t connect. Eventually Alexa might say the contact is unavailable. All other Alexa features are functional in the app.

I am able to drop in, video call, etc. through the Alexa app on a Windows PC, iOS, and iPad.

This occurs in the Windows 10 and 11 ARM versions.

Any ideas what might be causing the issue and possible fix?