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Navigating menus in phone calls

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Navigating menus in phone calls
« on: December 21, 2021, 09:37:26 am »
If making a hands free call using Alexa how do you navigate a menu when you are asked to, for example, Press 1 for Accounts,  Press 2 for customer service?

Offline jwlv

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Re: Navigating menus in phone calls
« Reply #1 on: December 21, 2021, 02:23:39 pm »
You don't. There's no way to make a touchtone sound (DTMF) when making a handsfree call with Alexa.

Re: Navigating menus in phone calls
« Reply #2 on: December 22, 2021, 01:53:33 pm »
Thanks for the reply.  Thatís bad news for visually impaired or others who canít use a keypad and rely on Alexa to make calls

Re: Navigating menus in phone calls
« Reply #3 on: December 22, 2021, 03:31:31 pm »
if your smartphone is handy, there is an app called dtmf.  when making calls with alexa, you can navigate call menus using it.   It works with sounds.   The same sound the phone makes when you type in a number.