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Alexa app on android phone wont start.

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Offline JJStenson

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  • Retired. Ex Forces, Ex NHS.
Alexa app on android phone wont start.
« on: November 18, 2021, 04:40:01 pm »
Alexa app on android phone wont start. Causes "Certificate error. Please update Google Chrome"
Google Chrome is already updated.
Have reinstalled Alexa app. No difference.

Re: Alexa app on android phone wont start.
« Reply #1 on: November 18, 2021, 07:51:02 pm »
I'm on Apple and I have to open the Alexa app two times every time I try and use it. The second time it actually opens. The first time it opens and shuts like it was exited by me... flashes up the home screen for a micro-second then back to the phone's home screen. I use it to shop for the list capabilities between home and multiple [hones, so it's a bit aggrivating at times... but I muddle through.
My Alexa environment includes :
1 Full Sized Echo
3 Echo Dots 2nd gen
2 Echo Dot 3rd gen, One with Clock
1 Echo Spot
Several Hue Lights with a single bridge
5 Fire Tablets (1 as a control panel in Kitchen)
One Ring Doorbell Pro
Also 4 cell phones with Alexa app installed!
You should see My Apple Device List!

Offline jwlv

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  • 1348
Re: Alexa app on android phone wont start.
« Reply #2 on: November 18, 2021, 08:01:33 pm »
Are you using an older Android phone?

Many older phones use a security certificate from Let's Encrypt.  Let's Encrypt had one of its older root certificates expire in September 2021. This causes devices, software/apps, or websites that use the old certificate to error out.

Here's more on that from Tech Crunch: https://techcrunch.com/2021/09/21/lets-encrypt-root-expiry/

Re: Alexa app on android phone wont start.
« Reply #3 on: November 19, 2021, 08:09:14 am »
Alexa app on android phone wont start. Causes "Certificate error. Please update Google Chrome"
Google Chrome is already updated.
Have reinstalled Alexa app. No difference.

what phone?

Offline JJStenson

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  • 3
  • Retired. Ex Forces, Ex NHS.
Re: Alexa app on android phone wont start.
« Reply #4 on: November 19, 2021, 07:13:08 pm »
Using a xiaomi phone.
MI Note 3 running Android version 9 PKQ1.181007.001 with security patch level 2020-01-01

Techcrunch (TC) advises:
"look into whether serving a certificate chain with our new cross-sign makes sense"

This is gobbledy-gook to me !
Anyone offering clarity would be appreciated.

Re: Alexa app on android phone wont start.
« Reply #5 on: November 20, 2021, 04:38:07 pm »
Using a  phone.
MI Note 3 running Android version 9 PKQ1.181007.001 with security patch level 2020-01-01

Techcrunch (TC) advises:
"look into whether serving a certificate chain with our new cross-sign makes sense"

This is gobbledy-gook to me !
Anyone offering clarity would be appreciated.

any chance it is being blocked because of the US ban. 

Re: Alexa app on android phone wont start.
« Reply #6 on: November 29, 2021, 07:29:56 pm »
any chance it is being blocked because of the US ban.

I don't know of a USA ban on this brand. Do you mean Huawei?