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Echo is unresponsive. Please Help

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Echo is unresponsive. Please Help
« on: October 14, 2021, 01:08:57 pm »
Hi all
My echo lately has not been responsive.
When I say a command, the blue light lights but it does nothing.
If I say the command to the iPhone, it says that it can not connect to the network.
Oddly, if I run my iPhone on 4G and not wifi and say the command through the iPhone, it responds right away.
Obviously, it is a router setup issue, I have contacted Alexa support and my ISP provider but no one has a clue.
Has anyone had this issue and know of a fix?
Many thanks in advance

Re: Echo is unresponsive. Please Help
« Reply #1 on: October 16, 2021, 07:54:09 pm »
Try doing a factory reset on your Echo device.  It sounds like it’s hung….