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Echo dot won’t play media files.

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Bradeemk

Echo dot won’t play media files.
« on: July 22, 2021, 02:46:02 pm »
I’ve been doing my due diligence. Two of our devices need to be unplugged all the time as a short term fix to get them to play media. Here’s what I’ve done.
Reset the devices.
Called Amazon Customer Service
Deregestered the devices and set them up again.
Replaced the devices
Called Amazon 14 more times
Many resets
Many router resets
Many unplugs
Called xfinity. They says it’s not my internet or settings.
I’m at my wits end. Right now it’s not happening on our Echo show 8 (knock on wood) but it’s still happening on our new echo dot 4. Alexa will answer all questions but if you ask her to sing a song, read a book, play music (from Apple Music skill, prime music or Spotify) she will say she’s doing it and nothing happens.