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Echo & Alexa Forums

my Echo studios (paired) keep dropping Amazon Music HD

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I49mobile

my Echo studios (paired) keep dropping Amazon Music HD
« on: December 20, 2020, 05:55:08 pm »
I have called amazon tech support but to no avail.  I have restored both devices to new. I have bought a new router. I have Suddenlink cable 400 down.  I have tried 5 and 2.4. the 2.4 doesn;t work well. The devices are 20 feet from the router. A speed test at the studios shows 424 down. i deleted Alexa and reinstalled twice.   The devices a couple times have switched networks.  If I use just one studio I don't have the issue it appears.   I connected the paired studios to a Verizon Mifi and the units performed flawlessly for about six hours, then had issues   I am at my wits end.  Any thoughts ? thanks steve

Southwatermark

Re: my Echo studios (paired) keep dropping Amazon Music HD
« Reply #1 on: August 18, 2021, 08:22:34 am »
Having the same issues