Echo & Alexa User Discussions and Support Forums

When a person is not breathing, permanent brain damage begins after 4 minutes and death in 6 minutes after that. Can you count on help arriving before that time? Learning proper CPR techniques is easy and you can learn it in 30 minutes at CPR Test Center.

Alexa stopped working and does not understand!

0 Members and 1 Guest are viewing this topic.

Alexa stopped working and does not understand!
« on: October 25, 2020, 03:04:36 am »
My Alexa, just stopped working and comes up with this error message: "Sorry I'm having trouble understanding right now, please try a little later".

Ive tried the help center and no joy, and tried reconnecting and setup and no joy, the internet connection is working, as other devices are resonding.

Re: Alexa stopped working and does not understand!
« Reply #1 on: October 25, 2020, 03:35:37 am »
Just because other devices works does not mean there is nothing wrong with the wifi.  Sometimes one device out of many may not get a good connection.    Try unplugging the echo for at least 40 seconds and see if it helps.  If it does not, try unplugging the router for a 20 count, then plug back in. 


Re: Alexa stopped working and does not understand!
« Reply #2 on: October 25, 2020, 05:54:30 am »
Ive tried un plugging that hasn't worked, Ill try the router haven't done that yet thanks

Offline jwlv

  • *
  • 1253
Re: Alexa stopped working and does not understand!
« Reply #3 on: October 25, 2020, 07:41:43 am »
Whenever Alexa says "Sorry I'm having trouble understanding right now, please try a little later," it means there's a connection issue between your Echo device and Amazon's servers.

There are many possibilities to the cause:

1. There may be a partial outage at Amazon.
2. Your internet provider may have a partial outage.
3. Another device is monopolizing your entire internet connection. Apple iPhones and iPads are notorious of taking over your entire bandwidth when it does its iCloud backups. It basically makes all other devices' connections extremely slow, like 28.8k dial up slow with extremely long ping times and 90% packet loss. I've seen this happen in person on a 300Mbps cable internet line. You might ask how can one iPhone take over all 300Mbps? I don't know, but Apple does it.
4. The many networks between your internet provider and Amazon may have an outage. This has happened many times before. When it is very wide spread, you may hear about it on the news.

When there's a complete outage, the Echo will show a red light and say something like "I'm having trouble connecting to the internet." It's a different message than what you heard. This generally means there's an issue with your WiFi router or your Echo just needs to be power cycled.

Regarding item #3 above, you might say your internet is fine because your streaming music is still playing or your Netflix movie/Youtube video  is still going. Those types of things are buffered. That is it can continue to play for a minute or so even when your internet connection drops completely. You can test that yourself. Next time you're streaming from Pandora or Spotify, pull the plug on your WiFi router. Your music will continue playing for a minute or two. When it comes to Alexa, nothing is buffered. Alexa does not know what you are going to ask next so it can't get the answer before you ask. When you ask a question, Alexa needs to get the answer from Amazon's servers. If anything prevents that from happening right there and then, you'll get some sort of error message.

Here's an interesting read about internet problems from ARS Technica:
In summary, for 18 months no one can figure out why the entire village's internet goes out every morning at 7AM.
https://arstechnica.com/information-technology/2020/09/old-tv-set-interfered-with-villages-dsl-internet-each-day-for-18-months/

« Last Edit: October 25, 2020, 07:53:51 am by jwlv »