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« on: August 12, 2020, 05:15:24 am »
Hi - over the last couple of days my echo has started stuttering all the time when playing the radio and sometimes turns off completely. Any ideas on how I can fix this please? Thanks

Offline jwlv

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Re: Stuttering
« Reply #1 on: August 12, 2020, 04:44:19 pm »
Stuttering usually has to do with a poor wifi signal. I recommend rebooting your Echo device, your Wifi router (and modem if it's separate). You know, the usual turn it off and turn it back on.

Re: Stuttering
« Reply #2 on: August 12, 2020, 06:08:32 pm »
when you reboot, pull the plug, not use the on/off switch.  try pulling the plug on the echo for at least 40 seconds.   If it does not help, try the router.  pull the plug for a 20 count.