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2 Alexas on account.... only 1 working?

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2 Alexas on account.... only 1 working?
« on: April 05, 2020, 05:19:58 am »
Hi we have an echo dot upstairs and echo in the lounge both on the same account- the one in the lounge will only play samples of songs whilst the one in the bedroom works perfectly well, both are on the same subscription.
I have reset and done all I can.... any advice would be very much appreciated 👍

Re: 2 Alexas on account.... only 1 working?
« Reply #1 on: April 05, 2020, 11:05:21 am »
what subscription plan for what service?

Re: 2 Alexas on account.... only 1 working?
« Reply #2 on: April 06, 2020, 05:03:14 am »
Hi yes on the same one.

Do you know how to link amazon music purchased to Alexa at home?

Re: 2 Alexas on account.... only 1 working?
« Reply #3 on: April 06, 2020, 12:16:04 pm »
you really did not not answer the question.  some amazon plans only allow one device.