Echo & Alexa User Discussions and Support Forums

When a person is not breathing, permanent brain damage begins after 4 minutes and death in 6 minutes after that. Can you count on help arriving before that time? Learning proper CPR techniques is easy and you can learn it in 30 minutes at CPR Test Center.

Contact not available for Alexa Calling

0 Members and 1 Guest are viewing this topic.

Contact not available for Alexa Calling
« on: February 10, 2020, 09:36:59 am »

My wife and I have several various Echo devices throughout our house.  One of the things we like to do with them is talk to our parents who live in a different state.  Recently, our families are unable to call us, when they call it says the contact is not available.  When I try to call my wife either using the phone or the show, it also tells me that she is unavailable and its the same for my wife if she tries to call me.  We are able to call out to our friends and family but not able call each other and our friends and family are unable to call us.  I was on the phone with Alexa Support yesterday for about an hour with no luck.  We tried resetting the devices and re-enabling calling. Both without any luck. We also confirmed that calling is enabled on all of our devices.  We have a 2 year old who loves to listen to music on the show and we weren't sure if she manage to select some sort of option to make us unavailable but looking over the options it doesn't appear so.

We have two echo show 2's, one show 5, one original show and a few other original echos and dots.  The issue seems to be occurring with all of the devices. Any help would be greatly appreciated.


Offline jwlv

  • *
  • 1131
Re: Contact not available for Alexa Calling
« Reply #1 on: February 10, 2020, 08:13:03 pm »
All Echo devices used to ship with drop-in, calls, and communications turned ON by default. Lately, it's been OFF by default. I don't know if Amazon changed anything to existing customers' Echos, but you may want to check your communications settings to make sure they are what you expect.

Open your Alexa app and go to Settings. Select your Alexa device and go to Communications. Verify which contacts can or cannot call or drop-in on you. You need to do this for each and every one of your Echo devices.