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Smart Plug skill enable

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Smart Plug skill enable
« on: August 11, 2019, 04:02:48 pm »
I can not enable any smart plug skill. All of them give me the same message when I try. http://postimg.cc/CdnkgVvS . I am using my Amazon/Alexa username (email address) and password. Just for the Smart Life skill I also tried using the username and password for a Smart Life account I set up for the Smart Life skill. Always get the same screen shown above.
« Last Edit: August 11, 2019, 04:10:52 pm by Clay L »

Re: Smart Plug skill enable
« Reply #1 on: August 11, 2019, 04:32:31 pm »
you log into skills with the account you have for the device.  You do not use amazons info.  are you able to access your smart life account online using a pc?  near the bottom of the skill there should be a link to contact smart life if you are having problems.    they are the only ones who can help you. 

Re: Smart Plug skill enable
« Reply #2 on: August 11, 2019, 05:34:14 pm »
I tried using my Smart Life account info with no luck with both a PC app and a Kindle Fire 7 Alexa app, I have sent an email to Smart Life and am waiting for an answer.

Offline jwlv

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Re: Smart Plug skill enable
« Reply #3 on: August 12, 2019, 11:15:23 am »
Looking at the screenshot you included shows that the login is expecting a phone number. That could be why your login is deemed incorrect.

Re: Smart Plug skill enable
« Reply #4 on: August 12, 2019, 06:05:50 pm »
 It says email/phone number. Tried both separately and together separated by a /.

Re: Smart Plug skill enable
« Reply #5 on: August 15, 2019, 11:23:45 am »
Update. Using GeekSquad instructions (https://www.howtogeek.com/232726/how-to-install-the-google-play-store-on-your-amazon-fire-tablet/) I was able to add the Google Play app to my Kindle Fire 7 tablet and download and install the Smart Life app.  (The Smart Life app is not available in the Amazon app store.) Then I was able to register and discover the Gosund smart plug.
But still when I tried to enable the Alexa Smart Life skill I got a "User name or password not valid" notice.
I clicked on "Forgot Password" and was sent a verification code that when entered enabled the Alexa skill.
So all is well now.
« Last Edit: August 15, 2019, 04:10:04 pm by Clay L »