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MyMusic not showing on Alexa app

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MyMusic not showing on Alexa app
« on: June 11, 2019, 08:10:53 am »
Hi, when I enter the Alexa App and press for (Amazon) MyMusic nothing happens but 3 circles appear moving across the screen. Can't even override them and go to any of the other items on the App. Tried re installing but get the same problem. All my tracks still show on PC and Amazon Music App.

Thx

Tony

Offline Laurel

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Re: MyMusic not showing on Alexa app
« Reply #1 on: June 11, 2019, 12:22:40 pm »
Just checked and mine is not doing that. Sorry no suggestions other than disabling app, turn off phone and try again.

Re: MyMusic not showing on Alexa app
« Reply #2 on: June 11, 2019, 12:55:03 pm »
Just checked and mine is not doing that. Sorry no suggestions other than disabling app, turn off phone and try again.

Thx tried that and disabled Amazon Music but still no joy.

Offline Laurel

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Re: MyMusic not showing on Alexa app
« Reply #3 on: June 11, 2019, 01:03:38 pm »
I have found with the Alexa App many swirling circles etc. often go away in a day or two on their own. Fingers crossed.

Re: MyMusic not showing on Alexa app
« Reply #4 on: June 12, 2019, 05:28:06 am »
I have found with the Alexa App many swirling circles etc. often go away in a day or two on their own. Fingers crossed.

Hi, problem on Amazon side. Now cleared up and everything back to normal.

Offline Laurel

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Re: MyMusic not showing on Alexa app
« Reply #5 on: June 12, 2019, 05:18:35 pm »
That is good news. Thanks for checking in with us.