Echo & Alexa User Discussions and Support Forums

When a person is not breathing, permanent brain damage begins after 4 minutes and death in 6 minutes after that. Can you count on help arriving before that time? Learning proper CPR techniques is easy and you can learn it in 30 minutes at CPR Test Center.

Can no longer use my spotify account

0 Members and 1 Guest are viewing this topic.

Can no longer use my spotify account
« on: May 29, 2019, 09:56:51 am »
hello,
Recently Spotify made me change my password

Since then i can not longer use spotify on alexa

I live in the US and I checked my location and it is US, so it is not a region thing

When i go into the the Alexa app, spotify is still one of the defaults in music and it is greyed out and can not select or unselect. 

Spotify is no longer listed in the Music--> Manage Services section.

I click on the Plus (link new Service) and i see Apple Music, Deezer, Tidal, Vevo , Sirus , gimme and spotify
If i click on any of these BUT spotify they go to the enable page

if i click on spotify, it displays like the button is depress but does absolutely nothing

Would love any help or suggestions.

Re: Can no longer use my spotify account
« Reply #1 on: May 29, 2019, 04:58:44 pm »
sure it was spotify that made you change your password?   anyway, are you able to access spotify on your computer? or using the spotify app?

Re: Can no longer use my spotify account
« Reply #2 on: May 29, 2019, 05:46:06 pm »
yeah, i am able to log in to my spotify on my computer and mobile devices

Offline AlanH

  • *****
  • 372
Re: Can no longer use my spotify account
« Reply #3 on: May 29, 2019, 05:55:16 pm »
Could you log into the Spotify website, go into account settings and delete your Alexa device there? Then set it up again on Alexa?

Re: Can no longer use my spotify account
« Reply #4 on: May 29, 2019, 06:57:29 pm »
AlanH,

great idea, just tried it.  I remove the alexa app from the apps section
No JOy

Offline Laurel

  • *****
  • 367
Re: Can no longer use my spotify account
« Reply #5 on: May 30, 2019, 10:25:10 am »

Re: Can no longer use my spotify account
« Reply #6 on: May 30, 2019, 10:30:09 am »
Laurel,
thanks that appeared to have worked

Offline Laurel

  • *****
  • 367
Re: Can no longer use my spotify account
« Reply #7 on: May 30, 2019, 11:22:21 am »
I'm glad that it worked!  Thanks for letting us know. So often we never hear back from people.