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Amazon Alexa

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Amazon Alexa
« on: May 21, 2019, 07:12:45 pm »
I'm new here so please bear with me. A friend gave me his Amazon Alexa & Amazon Dot. I got the Echo Dot online but Alexa  refuses to go online. The app instructions don't match the app. How do I get Alexa online, thanks :)

Offline Laurel

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Re: Amazon Alexa
« Reply #1 on: May 22, 2019, 12:22:19 am »
Use the website instead of the app. https://alexa.amazon.com

Offline Laurel

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Re: Amazon Alexa
« Reply #2 on: May 22, 2019, 12:29:51 am »
Forgot to ask what you mean by Amazon Alexa? I know you got a dot, but what is the other device? i.e. Echo, Echo Show, Tap, etc.

Re: Amazon Alexa
« Reply #3 on: May 22, 2019, 09:03:24 am »
My Amazon Alexa is about 9 1/2 " tall. Echo Dot has 4 buttons on its top, I think 3rd generation.

Offline Laurel

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Re: Amazon Alexa
« Reply #4 on: May 22, 2019, 12:41:14 pm »
So your "Amazon Alexa" sounds like it is actually an Amazon Echo. So you to the website, settings, select set up a device, choose Echo and follow instructions.

Offline kevb

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Re: Amazon Alexa
« Reply #5 on: May 22, 2019, 01:36:51 pm »
If you can't get it connected, it may be that your friend forgot to remove the echo from his account. You could ask him to double check this.

Re: Amazon Alexa
« Reply #6 on: May 22, 2019, 05:51:52 pm »
make sure your friend de-register those devices from their account.   until that is done, they will not connect. 

Re: Amazon Alexa
« Reply #7 on: May 22, 2019, 06:10:53 pm »
Thank you, I will be talking to him soon :)

Re: Amazon Alexa
« Reply #8 on: May 23, 2019, 03:19:44 pm »
make sure your friend de-register those devices from their account.   until that is done, they will not connect.
Would resetting either or both work ? :)

Offline Laurel

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Re: Amazon Alexa
« Reply #9 on: May 23, 2019, 05:06:53 pm »
You could try re-setting it, but I"m not sure what would happen. Having it deregistered by your friend is probably the best approach.

Re: Amazon Alexa
« Reply #10 on: May 23, 2019, 05:33:55 pm »
Ok & thanks :)

Re: Amazon Alexa
« Reply #11 on: May 24, 2019, 06:00:44 am »
make sure your friend de-register those devices from their account.   until that is done, they will not connect.
Would resetting either or both work ? :)

should not have to reset since you cannot set it up unless it is registered to your account.    but if you still have problems with it once it is registered to your account, then yes, reset it too. 

Re: Amazon Alexa
« Reply #12 on: May 31, 2019, 09:51:35 pm »
make sure your friend de-register those devices from their account.   until that is done, they will not connect.
Is this how to de-register it https://www.google.com/search?q=how+to+de+register+alexa&oq=how+to+de+register+alexa&aqs=chrome..69i57.22843j0j7&sourceid=chrome&ie=UTF-8

Offline Laurel

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Re: Amazon Alexa
« Reply #13 on: June 01, 2019, 09:31:45 pm »
Yes it looks correct.

Re: Amazon Alexa
« Reply #14 on: June 01, 2019, 09:44:04 pm »
Thanks