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Help with connecting??

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Help with connecting??
« on: April 03, 2019, 10:09:49 pm »
I had my Echo Dot connected at my old house with Shaw internet. Had no issues connecting. I moved and had to get SaskTel internet and now I can't connect. When doing setup, Alexa will get as far as saying I'm connected and go back to the app and when I do, it's stuck on the 'manually setup wi-fi' page with no option to click 'continue' despite Alexa saying I was connected and to go back to the app. I have a Samsung S9. Anyone have this issue??

Offline Laurel

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Re: Help with connecting??
« Reply #1 on: April 03, 2019, 11:03:14 pm »
I haven't set up any of my devices on my Samsung phone (and I have lots) . I always use the web site alexa.amazon.com. Can you give that a try?

Re: Help with connecting??
« Reply #2 on: April 03, 2019, 11:57:37 pm »
I haven't set up any of my devices on my Samsung phone (and I have lots) . I always use the web site alexa.amazon.com. Can you give that a try?

Thanks! This worked! I thought everything had to be done on the app so I didn't know about the website.

Offline Laurel

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Re: Help with connecting??
« Reply #3 on: April 04, 2019, 12:56:01 am »
That's great!  I actually helped someone. lol