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Skills & Games freeze alexa app

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Skills & Games freeze alexa app
« on: January 04, 2019, 11:34:24 pm »
Suddenly when I go to skills & games from the left menu, it freezes/kills the app.  I uninstalled the app and reinstalled; the same thing occurs.

I opened my app on a tablet and it doesn't do this.

Any ideas on how to fix??

Re: Skills & Games freeze alexa app
« Reply #1 on: January 05, 2019, 12:13:23 am »
what phone and what app?  how full is the storage space on your phone?

Re: Skills & Games freeze alexa app
« Reply #2 on: January 06, 2019, 01:47:53 am »
Samsung Note 3, Android 5, 1/2 mem used,  app is Amazon Alexa, Client V=1.24.204667.0,  app version 2.2.245855.0

Re: Skills & Games freeze alexa app
« Reply #3 on: January 06, 2019, 02:06:15 am »
the minimum android version that works with alexa is 5.1, that could be the problem also you have an older phone.  one thing you can try is to clear your system cache.  the following will help you do it.   

https://support.t-mobile.com/docs/DOC-27708

Re: Skills & Games freeze alexa app
« Reply #4 on: January 06, 2019, 05:49:36 pm »
Thanks for your help.  I tried wiping cache, sadly that didn't solve it.  Why has it been working for a year and suddenly not?

Re: Skills & Games freeze alexa app
« Reply #5 on: January 06, 2019, 06:11:47 pm »
Thanks for your help.  I tried wiping cache, sadly that didn't solve it.  Why has it been working for a year and suddenly not?

apps and software is constantly changing.   you could have had one update too many before some features became incompatible.  but then it is my guess based on the info you gave me. 
« Last Edit: January 06, 2019, 06:15:57 pm by renegade600 »

Re: Skills & Games freeze alexa app
« Reply #6 on: January 07, 2019, 12:15:55 pm »
Thanks again.  Lucky, I have a number of tablets and one has 5.1 so, for now, I am good.

Re: Skills & Games freeze alexa app
« Reply #7 on: April 13, 2019, 12:08:31 pm »
I'm on Android 6.0.1 and it does the same thing, Galaxy S5, half of storage used, app data has been cleared, uninstalled and re installed but still freezes on games and skills and then closes app