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Skills & Games freeze alexa app

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Skills & Games freeze alexa app
« on: January 04, 2019, 11:34:24 pm »
Suddenly when I go to skills & games from the left menu, it freezes/kills the app.  I uninstalled the app and reinstalled; the same thing occurs.

I opened my app on a tablet and it doesn't do this.

Any ideas on how to fix??

Re: Skills & Games freeze alexa app
« Reply #1 on: January 05, 2019, 12:13:23 am »
what phone and what app?  how full is the storage space on your phone?

Re: Skills & Games freeze alexa app
« Reply #2 on: January 06, 2019, 01:47:53 am »
Samsung Note 3, Android 5, 1/2 mem used,  app is Amazon Alexa, Client V=1.24.204667.0,  app version 2.2.245855.0

Re: Skills & Games freeze alexa app
« Reply #3 on: January 06, 2019, 02:06:15 am »
the minimum android version that works with alexa is 5.1, that could be the problem also you have an older phone.  one thing you can try is to clear your system cache.  the following will help you do it.   

https://support.t-mobile.com/docs/DOC-27708

Re: Skills & Games freeze alexa app
« Reply #4 on: January 06, 2019, 05:49:36 pm »
Thanks for your help.  I tried wiping cache, sadly that didn't solve it.  Why has it been working for a year and suddenly not?

Re: Skills & Games freeze alexa app
« Reply #5 on: January 06, 2019, 06:11:47 pm »
Thanks for your help.  I tried wiping cache, sadly that didn't solve it.  Why has it been working for a year and suddenly not?

apps and software is constantly changing.   you could have had one update too many before some features became incompatible.  but then it is my guess based on the info you gave me. 
« Last Edit: January 06, 2019, 06:15:57 pm by renegade600 »

Re: Skills & Games freeze alexa app
« Reply #6 on: January 07, 2019, 12:15:55 pm »
Thanks again.  Lucky, I have a number of tablets and one has 5.1 so, for now, I am good.

Re: Skills & Games freeze alexa app
« Reply #7 on: April 13, 2019, 12:08:31 pm »
I'm on Android 6.0.1 and it does the same thing, Galaxy S5, half of storage used, app data has been cleared, uninstalled and re installed but still freezes on games and skills and then closes app

Re: Skills & Games freeze alexa app
« Reply #8 on: May 25, 2019, 01:56:54 pm »
I reported this issue around October of last year, when it first started happening to me. There used to be a red indicator dot next to Skills and Games, and when you clicked to see why, it locked up before fully displaying the Skills and Games tab. I worked back and forth with level 2 support, providing information from my phone and app, and they told me after 6 weeks of this that they were aware of the problem and were working on it. This was nearly 7 months ago and NOTHING has happened except removing the red indicator next to Skills and Games, but the app still locks up. This app looks like it's not being worked on to the degree it should be. Support has been pathetically poor and never informed me WHY it occurred, despite asking. I'm on the phone with them again and tell me they never heard of this! Then, the agent told me it was resolved march 15th. The left hand doesn't know what the right hand is doing any more at Amazon. I'm providing more documents and history.. AGAIN, with probably the rudest and most condescending agent I've ever spoken to. She directed me to report it from the app and a new ticket is supposed to be created. I did, and get a response that I need to call the same number again, so I'm fighting their ridiculous support policies on which they can't even follow or know what to do. Amazon isn't going to succeed with anything at this rate. But, not to fear! I will get this reported come hell or high water! It seems Hell is already here...
« Last Edit: May 25, 2019, 04:09:31 pm by reeve11 »