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Problems with Alexa understanding me and sudden speakers disconnection follows.

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Hi everyone!

Our new echo-tube arrived today, for now we weren't able to ask anything to Alexa, the following happens:

We connect the speaker and Alexa says it's connected, and when we ask a question, Alexa says: sorry, I can't understand you, please try again later. After a short time, when asked again, she says that the speakers aren't connected. We haven't been able to find a solution to this problem, and it's rather frustrating, so, can somebody help me out?

Thanks a lot in advance.

Does Echo work fine without the added speakers in place  How are speakers joined to Echo, wired wireless, BT?

See if taking the voice training helps....

Voice Training