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Echo & Alexa Forums

Spot bug

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AlanH

Re: Spot bug
« Reply #15 on: February 24, 2018, 01:22:34 pm »
Good to hear theyíre working on the issue. Thanks for the update.

Pagemakers

Re: Spot bug
« Reply #16 on: March 05, 2018, 01:08:28 pm »
Update from amazon

I have had an update from our technical team today. They has stated they have now located the root of the issue and are currently working on software updates that will solve the problems you have been experiencing.

These updates will be automatically applied to your device within the coming days and I have asked that if they will take any longer, that I be told so I can in turn inform you.

Once again, thank you for your continued understanding and patience throughout this. It has been a much more in dept fix than we had originally expected and we appreciate you bringing it to our attention.

AlanH

Re: Spot bug
« Reply #17 on: March 05, 2018, 01:16:09 pm »
Thanks for the update - good to see that Amazon have acknowledged the issue and are working to fix it.

Pagemakers

Re: Spot bug
« Reply #18 on: March 18, 2018, 08:13:15 am »
Looks like the Spot's software has updated to 601481220. Does that fix the problem? I'm away so can't test.

AlanH

Re: Spot bug
« Reply #19 on: March 18, 2018, 09:00:15 am »
Software update seems to have improved the volume issue. Sky News is now a video bulletin and the audio level is slightly down compared to Alexaís voice level, but only slightly.

Pagemakers

Re: Spot bug
« Reply #20 on: March 18, 2018, 09:27:21 am »
Ok. Thanks. Iím home late tonight so I can test then.

Pagemakers

Re: Spot bug
« Reply #21 on: March 18, 2018, 08:31:29 pm »
Just tested mine and it not fixed at all. No better.

So disappointed.

Pagemakers

Re: Spot bug
« Reply #22 on: March 29, 2018, 12:07:09 pm »
Amazon called me today. The fix hasn't been released yet.

Nezmo

Re: Spot bug
« Reply #23 on: April 05, 2018, 01:23:55 pm »
I searched high and low on Uncle Google about this issue and finally found it reported here.

I find the issue particularly bad when using the Spot for calls.

Hoping for a fix soon.

Pagemakers

Re: Spot bug
« Reply #24 on: April 05, 2018, 02:39:03 pm »
It should be sorted soon. Iím having regular correspondence from Amazon. They acknowledge the bug and say the fix will be released shortly.

Nezmo

Re: Spot bug
« Reply #25 on: April 16, 2018, 03:02:50 pm »
It should be sorted soon. Iím having regular correspondence from Amazon. They acknowledge the bug and say the fix will be released shortly.
Any new info?

Pagemakers

Re: Spot bug
« Reply #26 on: April 16, 2018, 03:05:51 pm »
Nope. Iím in contact with them a couple of times a week. They say they know there is a bug and they are waiting for the fix date. To be honest, Iím very un-impressed at how hard this simple thing has been to get sorted.

Because I have my spot next to my bed on volume 2 I find this bug really annoying.

Nezmo

Re: Spot bug
« Reply #27 on: April 16, 2018, 03:47:27 pm »
...To be honest, Iím very un-impressed at how hard this simple thing has been to get sorted.

Because I have my spot next to my bed on volume 2 I find this bug really annoying.
Agreed.  Thanks for the reply.

Nezmo

Re: Spot bug
« Reply #28 on: April 30, 2018, 11:24:08 am »
Getting a little frustrated with this now.  It's a fundamental flaw and it amazes me Amazon have not gotten a fix out yet.
« Last Edit: April 30, 2018, 11:27:56 am by Nezmo »

Pagemakers

Re: Spot bug
« Reply #29 on: April 30, 2018, 11:37:45 am »
Couldnít agree with you more. Is a MASSIVE bug. The problem is Amazon is just too big to be able to deal with one person constantly. Each time I get passed to the next person who knows nothing about what Iím talking about. Iíve probably had 60-70 communications with Amazon about this.

For the love of god all they need to do is take a brand new unit out of the box and try it!!!

Where in the world are you just so we can establish itís not just a U.K. firmware issue.