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Cyan light not pointing at me | Music not stopping on wake command

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bw88

Hi

First post, please be gentle.

Had an Echo 2nd generation for just over 2 weeks. I've found 2 issues...

1/ The cyan light atop the unit always points to the right as I look at it when I speak. Even if I'm on the other side, the wrong mic is listening to me. Why is this happening?

2/ Sometimes whilst music is on, I'll say "Alexa" and she'll listen then respond whilst the music is still playing. It's supposed to cut all audio whilst it listens and responds. I'd estimate this happens about 15% of the time. Again, why?

Thanks for your help.

Re: Cyan light not pointing at me | Music not stopping on wake command
« Reply #1 on: February 04, 2018, 10:07:16 pm »
The light indicating your position related to the echo... well... I've had that function come and go with updates... I think they forget to put it in sometimes until people let them know they messed up. It's happened n at least 3 updates for me, and within the next update it's fixed. Currently Mine is recognizing where I am with accuracy... but it does come and go.
2 Echo Dots 2nd gen
2 echo dots gen 3 (no clock) -2 Echo Dot 3rd gen with Clock
1 echo dot Gen 4 with clock
1 Echo Spot
4 10" Fire Tablets
1 15' Echo show
23 Hue Lights 1 Hue bridge - 1 Amazon Smart plug outlet
One Ring Doorbell Pro
4 cell phones with Alexa app installed!
You should see My Apple Device List!

bw88

Re: Cyan light not pointing at me | Music not stopping on wake command
« Reply #2 on: February 06, 2018, 01:23:36 am »
The light indicating your position related to the echo... well... I've had that function come and go with updates... I think they forget to put it in sometimes until people let them know they messed up. It's happened n at least 3 updates for me, and within the next update it's fixed. Currently Mine is recognizing where I am with accuracy... but it does come and go.

Thing is, shouldn't mine also be working in that case? Same unit, same software version etc...?

Re: Cyan light not pointing at me | Music not stopping on wake command
« Reply #3 on: February 06, 2018, 07:29:55 am »
Maybe... Don't know what software version you have, but mine is currently -599473420 if that helps any.
2 Echo Dots 2nd gen
2 echo dots gen 3 (no clock) -2 Echo Dot 3rd gen with Clock
1 echo dot Gen 4 with clock
1 Echo Spot
4 10" Fire Tablets
1 15' Echo show
23 Hue Lights 1 Hue bridge - 1 Amazon Smart plug outlet
One Ring Doorbell Pro
4 cell phones with Alexa app installed!
You should see My Apple Device List!

strayfish

Re: Cyan light not pointing at me | Music not stopping on wake command
« Reply #4 on: February 06, 2018, 07:46:45 am »
 First time I've realised that light is looking for me! Not sure I'm pleased or slightly spooked  ;D