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Reseting Hue Bulbs through Echo

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bandresthomas

Reseting Hue Bulbs through Echo
« on: January 24, 2018, 07:39:59 pm »
Hello,
I have three bulbs that simply won't connect to my amazon Echo. I've tried every single thing and Amazon support is no help. The only thing I haven't tried is reseting the bulbs, but I can't do it because I don't have a proper Philips Hub. Is there any way I can do it with just the Echo Plus I have??

Thanks in advance.

t2jock

Re: Reseting Hue Bulbs through Echo
« Reply #1 on: January 25, 2018, 04:30:03 pm »
This had been a well known problem with Hue bulbs.  If you set up the bulbs with a hub other than the Phillips Hue Hub, in your case the Echo Plus, they are extremely difficult and sometimes impossible to reset.  I can tell you that I have been successful in the past in convincing Amazon to accept returns for bulbs in this situation but this was an exception, not the rule.