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"Mother is not available" Echo Drop In

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"Mother is not available" Echo Drop In
« on: December 28, 2017, 01:12:28 pm »
Hello - I am desperate!  I have spent hours trying to get Drop In to work on my Mum's Alexa so that I can Drop In on her. I just cannot do it (I am in my house and she is in hers so I am trying to do it remotely, which is never easy).

She has:
Done a full turn on and off of her Alexa and her iphone
Shut the app and opened it again
Enabled herself through Conversations, Contacts
Enabled me to Drop In (and I get the notification that she has done this)

But again and again when I try to Drop In on her, it just says "is not available"
My sister gets the same message so I think it's something at my mum's end.

Please please help! What really obvious step am I missing???

Thank you!

Lucy

Re: "Mother is not available" Echo Drop In
« Reply #1 on: December 28, 2017, 02:38:52 pm »
for clarification, is this US or UK.   is she able to call you?

Re: "Mother is not available" Echo Drop In
« Reply #2 on: December 29, 2017, 04:15:32 am »
for clarification, is this US or UK.   is she able to call you?

thank you for asking - and sorry, I should have said.

1 - I am in the UK and so is she
2 - yes, she can. This is all wrong! I want to snoop on her (I mean check up) - not the other way round!!!