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Echo & Alexa Forums

Contacts will not show up

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LGiannone

Contacts will not show up
« on: December 18, 2017, 11:03:34 am »
I have had an Echo for several years now and a DOT as well.  I have used the Alexa app to call them in the past and my contacts showed up under my profile.  Recently my contacts disappeared and I cannot get them to sync back.  I have restarted my iPhone.  Deleted and reinstalled the Alexa Program several times and allowed it to share my contacts.  I have tried for two days now to find a solution to get them back with no luck.  I use an iPhone with iOS 11.2.1.  Any direction or help on how to get my contacts back would be helpful.  Thank you.

LGiannone

Re: Contacts will not show up
« Reply #1 on: December 21, 2017, 11:59:55 am »
Just updating the group that Amazon Staff has not been able to correct the issue which started with iOS 11.2.1.  Spent 4 hours on the phone with support and several emails.  Still waiting for a resoulution.