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Alexa app offline

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Alexa app offline
« on: January 03, 2016, 11:27:53 am »
I have the Alexa app on my Kindle Fire, strong wifi signal.  Sometimes works well but regularly is offline.
Why does this happen and how do I reconnect?




« Last Edit: January 03, 2016, 11:29:28 am by Woody »

Re: Alexa app offline
« Reply #1 on: January 03, 2016, 05:31:12 pm »
It sounds like the Echo is having trouble staying connected to your network. Try unplugging your router/modem for about 30 seconds, and then plugging it back in again (you might as well unplugged the Echo too).

See if that resolves the issue.
-Paul.

Re: Alexa app offline
« Reply #2 on: January 03, 2016, 11:03:30 pm »
Agree.  People should remove power from their system monthly and restart; especially the modem and router or a combo unit of both.  To make it easier to do mine, my router has an on/off switch but modem doesn't, so they are both plugged into an add-on wall power switch; same goes for devices connected to network.  Fixes lots of problems. Not a good idea to just set 'em and forget 'em.