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Help please. I cannot download the Alexa App.

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Help please. I cannot download the Alexa App.
« on: January 18, 2017, 08:42:07 pm »
Hi

I just purchased the echo dot from amazon. I live in the Caribbean and I cannot download the app.

Any of you you had this challenge?

Lynette

Re: Help please. I cannot download the Alexa App.
« Reply #1 on: January 18, 2017, 09:43:26 pm »
To a computer, an iPhone, Android phone or something else?

Re: Help please. I cannot download the Alexa App.
« Reply #2 on: January 19, 2017, 02:01:52 am »
People outside of countries where the Echo is a supported product (countries such as US and UK support it) have had issues downloading Alexa app to their phones or tablets.  Try using the web browser access at alexa.amazon.com

Also contact Echo Support at  this number:
You can reach Amazon Echo Customer Support by phone directly and toll-free at 1-877-375-9365. They're available from 3 a.m. to 10 p.m. Pacific time, seven days a week.