Echo (Alexa) User Forums

General Category => Echo Across the Pond (UK/International) => Topic started by: einsteinagogo on January 10, 2017, 07:53:54 pm

Title: Cannot get to the CONNECTED stage of the Echo in setup.
Post by: einsteinagogo on January 10, 2017, 07:53:54 pm
Was not sure, whether to post in here, or Technical Support.

Quite simply...

1. Won an Echo from the US. (purchased from Amazon.com)
2. Sent to the UK.
3. May still be registered to that Amazon.com users Marketplace account, I've been told it has been Deregistered from their Amazon Account.
4. Hours on phone with Amazon.
5. They state it needs to be migrated from US to UK.
6. Ticket in and waiting for this.

If this is true....

would the US Alexa App for iOS and Android, should work with this US Echo?

It does not..

you can read the reset here.....

I blogged about it with screenshots...

I just do not see how this can proceed, if the Echo can never reach the internet!

Title: Re: Cannot get to the CONNECTED stage of the Echo in setup.
Post by: strayfish on January 11, 2017, 04:10:58 am
I don't know about the rest of it or even if the app is country specific but I do know it won't be any sort of hassle to uninstall the one you've got and download it again from the UK. Then link it to your Amazon UK account and maybe give your Echo another go. Hardly any time involved and nothing to lose?
Title: Re: Cannot get to the CONNECTED stage of the Echo in setup.
Post by: einsteinagogo on January 11, 2017, 11:03:06 am
I don't know about the rest of it or even if the app is country specific but I do know it won't be any sort of hassle to uninstall the one you've got and download it again from the UK. Then link it to your Amazon UK account and maybe give your Echo another go. Hardly any time involved and nothing to lose?

tried US Apps (iOS and Droid) and it makes no difference.....

but just maybe had a break through with Amazon....

We will wait and see.
Title: Re: Cannot get to the CONNECTED stage of the Echo in setup.
Post by: strayfish on January 11, 2017, 11:06:25 am
Good luck :)
Title: Re: Cannot get to the CONNECTED stage of the Echo in setup.
Post by: einsteinagogo on January 11, 2017, 03:56:18 pm
Good luck :)

Thanks....fixed...(ish!)

documented here

http://andysworld.org.uk/2017/01/11/trials-and-tribulations-of-my-amazon-echo-aka-saga-of-andy%E2%80%99s-amazon-echo-part-2/