Echo (Alexa) User Forums

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Amazon Echo Discussion / Re: Adding linked account for second Harmony Hub
« Last post by Drwoodr on November 20, 2017, 07:43:54 pm »
WRONG! Set the new Harmony hub up and use YONOMI app to run both Hubs... all of it will work with ALL Echos in your environment. Look up the app and download it (FREE) and it will do all you need through the hubs... set them up with identical account info too, but NAME THEM differently, such as Living room Hub and Den Hub... or Bedroom hub and Living room hub or whatever you choose to fit your wishes... can even call it Neighbor's hub if you want... The folks at YONOMI will help you if you have any issues getting the system to work with 2 hubs... They're a little slow on response but they've been a great help to me.
With YONOMI, do you have the exact same commands for each hub, or do you have to say "turn on living room tv" and "turn on bedroom tv"? Does "increase volume" work? I'm trying to make this as consistent as I can for my wife, and I believe with separate accounts for each echo, she can use the exact same wording for both harmony hub setups.
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Echo Technical Support / Update: Echo Plus will not discover Philips Hue bulb
« Last post by DickC on November 20, 2017, 07:35:57 pm »
So far, I have tried 3 different bulbs and Echo Plus is still not connecting.  I contacted Amazon Customer Support and spent a fair amount of time via on-line chat with several Customer Service Reps retrying all the things I already tried. Finally on a live call, their Amazon rep escalated the problem to their technical support team.  Their customer service rep calls me every two days or so telling me they are still working on a resolution and to please be patient. I have no  choice but to be patient, but I am encouraged that they will come up with a fix.

I will post their resolution on this forum when they get it working. 
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Echo Technical Support / Re: Amazon firestick
« Last post by mike27oct on November 20, 2017, 07:11:45 pm »
If you have a remote with a mic, it is a second gen FS; first gen does not have the mic.

Anyway, I really don't see any value added by linking echo and FS, since limited operations are not very useful.  I just pick up the FS remote.
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Amazon Echo Discussion / Re: Adding linked account for second Harmony Hub
« Last post by scottrods on November 20, 2017, 06:48:50 pm »
WRONG! Set the new Harmony hub up and use YONOMI app to run both Hubs... all of it will work with ALL Echos in your environment. Look up the app and download it (FREE) and it will do all you need through the hubs... set them up with identical account info too, but NAME THEM differently, such as Living room Hub and Den Hub... or Bedroom hub and Living room hub or whatever you choose to fit your wishes... can even call it Neighbor's hub if you want... The folks at YONOMI will help you if you have any issues getting the system to work with 2 hubs... They're a little slow on response but they've been a great help to me.
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I am hoping you retyped that in a hurry and this was not cut and pasted, or better still it was a translation from French.
Otherwise the quality of that email was terrible, so many mistakes and bad grammar.



An update from Amazon.ca


 Amazon   
Your Account   Amazon.com
Message From Customer Service
Hello Sidney,

I'm sorry to hear that you're unable to access some of the Alexa features after you have switched your market place to Canada. I can certainly help you with this.

Yes. Please don't be concerned.

I'd like to inform you that, Yes, Amazon.ca set to launch the Echo devices in Canada on December 5th.

Once if the Echo devices launched in Canada. All the Alexa features will be officially released in Canada.

The access the Alexa app, skill store, music services, weather, smarthome and Alexa features like language will also be officially launched in Canada.

After the launch, you can able to set the access all Alexa features in Canada and would like to continue to use the Echo the same way.

In mean time, if you wish to access these features on your Alexa. I kindly request you to write back to us. So that we can change your market place from Amazon.ca to Amazon.com. Once we are changed your address and market place with US, then you can access all Alexa features. There is no need to be concern.

However, till the official launch say for up-to December 5th the Echo device will inaccessible in Canada. I apologize for the inconvenience.

After the launch, you can use the Echo device without any trouble.

If in case you need any assistance in future, please don't hesitate to contact us.

I hope this solution works for you. We look forward to seeing you again soon.  ​

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Shiva
Amazon.com
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I think you may have enabled "Silent Treatment Alexa"... It's not normal for this to happen, however, I have had a day or two that things like this occur about one or two typical commands for one particular skill set... when all the rest of the normal commands work fine. I will be willing to bet that tomorrow you will wake up and some time during the day, everything will start working as you're used to it working.
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I have a couple of FOSCAM IP cameras and would like to view them on the Amazon Show.

I was excited when I read somewhere that Amcrest (somehow linked to Foscam) have an Alexa Skill and will work with Foscam cameras.

I spent time creating an account on Amcrest and setup the camera (My model was listed) but now that is done, I cannot find the skill.

If I search on google then I get an Amazon.com page showing the skill but I cannot enable from there. If I go to the Amazon.co.uk page then there is no sign of it.
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Is there a human somewhere reviewing requests of Alexa when she doesn't know how to respond?  When I ask her "Ginger or Mary Ann?" or "Kirk or Picard" and many other such nonsense, I would like to think over time she would be programmed for an answer.

Also, would love to be able to enable smart alec Alexa

Nope, I think it would be an impossible job with the millions of questions alex is asked daily.   I would bet there is software running that is watching what users are interested in through the questions. 
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Echo Technical Support / Re: Echo Show doesn't respond to Bluetooth playback commands
« Last post by Beebes on November 20, 2017, 05:41:39 pm »
Thanks Jeff29 for responding.  You may be correct that my podcast app, rather than Bluetooth problems, is to blame for my Echo pause/resume issues.  I'm still not sure what's causing the problem, or even precisely what the scope of the problem is, but let me provide a little more context:

I have three Echo devices:  Echo Show, Echo Tap, and Echo Dot (current generation).  When I noticed the pause/resume problem on my Show, I tested my Pixel 2 phone running the DoggCatcher podcast app connected via Bluetooth to both the Tap and the Dot (not at the same time of course).  In both those cases, Alexa voice commands to pause or resume worked with no problem.  Seems to me the Show should behave the same way when connected to the same phone running the same podcast app.

The problem on the Show seems to be inconsistent though.  Earlier today, I successfully used Alexa voice commands to tell the Show to pause and resume a podcast using the same test conditions as described previously.  Audio playback resumed at the correct place--exactly where it was when I said "pause".  But there's a separate issue.

That issue is that Alexa doesn't always seem to understand what it is I want to resume.  I had been using the Tap in a different room, earlier today, to listen to a live radio broadcast (via iHeartRadio or TuneIn).  I stopped audio on the Tap by pressing the button on the top.  Later, in a different room, I was playing a podcast from my phone, via Bluetooth, to my Show.  I was able to pause playback with "Alexa pause", but when I said to the Show "Alexa resume", instead of resuming my podcast on the Show, Alexa resumed the radio broadcast on the Tap in the other room.  My Tap is *not* configured to listen for "Alexa" commands; I have to press the front button to give it verbal instructions, so it's not likely the Tap heard me talking to the Show.  I don't know what caused my instruction to my Show to activate my Tap; the only way I could think of to resume podcast playback on the Show was to power off the Tap.  This is, obviously, pretty inconvenient, but it worked.

I've run into similar issues with pause/resume when using the Show to play back streaming audio books from Amazon's Audible service.  This scenario does not involve Bluetooth at all, but the symptoms resemble one of the Bluetooth/podcast problems:  sometimes "Alexa pause" seems to pause Audible audio (sound stops, and it appears that playback is paused), but when I say "Alexa resume", audio playback picks up in a later part of the book, not at the location where I said "pause".  Navigating back to the correct playback location is a pain since Audible only understands commands to go back/forward by 30 seconds, or to return to the beginning of a chapter.

Jeff29, you may not have any more advice than you've already provided, but if you have any additional insights, please let me know.  And if anyone else reading this has any useful tips (or similar experiences), please respond.  It shouldn't be so difficult or unreliable to start/stop audio, have an audio program resume in the same place it stopped, or play back on the device I'm talking to.

I may try to contact Amazon Customer Support, but I'd first like to be sure I'm not overlooking something obvious, and I'd like to know whether others are have the same problems.
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Echo Technical Support / Re: Alexa doesn't respond from iOS Amazon Music App
« Last post by marcel_911 on November 20, 2017, 05:30:47 pm »
I installed the same App on my Samsung device and on that, the Alexa icon does work and she responds as expected. I'm even able to control audio on my Echo devices in other rooms through the Android App.

Is this an issue with iOS or is it just me?
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