Echo (Alexa) User Forums

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Amazon Echo Discussion / Re: Alexa won’t call
« Last post by Laurel on January 21, 2018, 10:47:11 pm »
Quick Fixes for Alexa Calling

If you’re having trouble with Alexa Calling, here are some solutions that may help.

For more information about signing up for Alexa Calling and Messaging and making calls with Alexa, go to Alexa Calling.
Check your Wi-Fi Connection

Alexa uses your compatible Echo device’s Wi-Fi network to make calls, and requires a strong connection. Any problems with your network can affect call quality, or cause the call to drop.

Restarting your Echo device, Internet modem, and router typically resolves most intermittent Wi-Fi issues:

    Turn off your router and/or modem, and then wait 30 seconds.
    If you have both a router and modem, turn your modem back on first and wait for it to restart. Then turn on your router.
    While your network hardware restarts, unplug the power adapter from your Echo device for three seconds, and then plug it back in.

For more help with Wi-Fi connection problems, go to Streaming Issues on Alexa Devices.

Check Your Mobile Contacts

Check the contacts list on your mobile phone to make sure the number you’re trying to reach is saved correctly. Confirm that you’re saying the name as it’s entered, and also check for any typographical issues that might make it hard for Alexa to understand who the contact is.

Note: Alexa periodically checks for updates to your phone’s contacts list. If you just added the contact you’re trying to reach, make sure it’s completely saved, and then try again.

Check the Number You’re Calling

If you’re trying to reach a mobile or landline number, keep in mind that Alexa only supports calls from the US to most numbers in the US, Canada, and Mexico at this time.

The following types of numbers are also not supported:

    Premium-rate numbers or toll numbers (e.g. “1-900” numbers)
    Emergency services numbers (e.g. “911”)
    N-1-1 numbers / abbreviated dial codes (e.g. “211,” “411,” etc.)
    International numbers (i.e. numbers outside of the US, Canada, and Mexico)


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Echo Tips & Tricks / Re: Intercom calls ALL echo devices
« Last post by rolldog on January 21, 2018, 10:26:19 pm »
I don't want to derail this thread, but since you are in the same position I am, maybe someone here can give me a hand. I have 2 Echo Shows and for Christmas, I bought myself and both of my 2 daughters all Echo Spots. I have them included in my Amazon Household so they can use Amazon Prime Video, Prime Music, and Amazon Music Unlimited. To do this, I had to set them up with a "teen" profile, since you can only add one adult to your Prime Household.

The bad thing is, when they try to setup their Echo Spot, so we can intercom each other in our bedrooms, like if I wanted to make sure they were awake and getting ready for school, they can't setup their Echo Spot using their own profiles since Amazon doesn't allow a teen profile to setup an Echo device. How can I setup our devices so we can intercom each other?

I haven't tried this yet, but if this works then it would probably work for you too. Do I need to setup all of the Echo devices using my Amazon profile but change the name on each one so when you tell the Echo to drop in on one of them, I just tell it to drop in on whatever name I gave each one, even if they're all associated with my Amazon profile?

I can see how this might work, but would the Echo device always use my information for recommendations or would each Echo device be registered to me and have multiple profiles associated with it? If this works, then this would also fix your problem, just give each Echo device its own unique name, then when you drop in on one, you just specify the unique device that you want to drop in on. This should prevent all of your devices from answering. I wonder if each one has the name of each person if each person can associate their own phone number with the Echo so my phone isn't used every time someone makes a call or sends a message through the Echo?
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Amazon Echo Discussion / Alexa won’t call
« Last post by Debbieohara4195 on January 21, 2018, 10:26:15 pm »
I can’t get my Alexa to make or receive phone calls I’ve updated my app and echo software as well as setup my contacts and allowed drop ins. When I try Alexa says sorry I can’t make calls right now or unable to receive incoming calls. Any help or suggestions?
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Amazon Echo Discussion / Re: Amazon adds Alexa to the Alexa app on Android
« Last post by asianrocker on January 21, 2018, 09:59:24 pm »
Opened my Alexa app. Saw a new icon, click it, allowed permission.  BAM! I have Alexa on my phone.

Found out you have to click it every time to use.

LAME!  :-\

Back to GA on my phone.

In fairness I like that I have an instant echo show on my phone. But the non ✋ free use is LAME!

by the way my hue bulb still glitch!  lamer!  Amazon devs.
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Amazon Echo Discussion / Re: Philips Hue Lights duplicated
« Last post by Mebejedi on January 21, 2018, 09:57:57 pm »
They are fun, aren't they? I have eight of them. :D
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Amazon Echo Discussion / Re: Alexa continues to mystify me.
« Last post by mike27oct on January 21, 2018, 09:27:51 pm »
Gotta ask the question correctly.
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Echo Technical Support / Re: Bluetooth Connection problem with Echo Gen 1
« Last post by mike27oct on January 21, 2018, 09:25:42 pm »
Maybe it is still paired to previous device and you need to reset device to defaults and re-pair.  The TO link website may give a clue
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Echo Technical Support / Bluetooth Connection problem with Echo Gen 1
« Last post by JohnRob on January 21, 2018, 08:53:17 pm »
Hi,
I can not pair my TP-Link HA-100 bluetooth to RCA adapter with a Echo Gen1. :(
I followed the on line steps but could not find the "Bluetooth" option under settings in the Alexa app.  We were using a newer Iphone.  The Alexa app was connected to the Echo and was likely paired with the echo.

Now the HA-100 was from a different house where it paired to a 2nd Gen Echo with no issues.  The Bluetooth option under settings was right there (on a older Android).

Has anyone run across a similar situation?
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Amazon Echo Discussion / Re: Changing name in Alexa App associated with email
« Last post by Laurel on January 21, 2018, 07:32:43 pm »
Wouldn't you do that on the Amazon account? 
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Amazon Echo Discussion / Re: Philips Hue Lights duplicated
« Last post by Who Let The Dogs Out on January 21, 2018, 05:24:00 pm »
WOW! Now that I can play with the Hue Light I am a bit overwhelmed. Who even knew there was a color called Papaya Whip? I am still struggling with scenes, but when you can set your light to Moccasin who cares?  ;D
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