Echo (Alexa) User Forums

Recent Posts

Pages: [1] 2 3 4 5 6 ... 10
1
New member.

My problem is with messaging. All echos were registered in my name as I alone have an Amazon account at home. I can call and message from my mobile (the one used to set up messaging) to home echos while I am out and about.

The problem is: My wife tries to call me on my mobile, when I'm out, from a house echo - but my mobile alexa app does not respond. Instead the house echos all glow green. So my wife is effectively calling herself. How can this problem be resolved?
2
Echo Across the Pond (UK/International) / Re: Alexa messaging and calling in the UK
« Last post by Twitcher on November 21, 2017, 05:37:23 am »
New member. It would help if latest posts came first - is there a way to change this?

My problem is with messaging. All echos were registered in my name as I alone have an Amazon account at home. I can call and message from my mobile (the one used to set up messaging) to home echos while I am out and about.

The problem is: My wife tries to call me on my mobile, when I'm out, from a house echo - but my mobile alexa app does not respond. Instead the house echos all glow green. So my wife is effectively calling herself. How can this problem be resolved?
3
Some malevolent little oik of your acquaintance didn't change its name, did they?
4
Echo Technical Support / Re: Amazon Alexa echo dot
« Last post by Jeff29 on November 21, 2017, 01:42:42 am »
I have connected a Dot anywhere I took it and changed the wifi it connects to and when back home it will reconnect to home wifi again.  It's all in the instructions found  at Amazon HELP tab.

HAH!  I *completely* missed that!  Thank you, mike27oct.
5
Amazon Echo Discussion / Re: Mult. devices
« Last post by Jeff29 on November 21, 2017, 01:37:02 am »
Hi!

If this is your 1st time using a forum please note most forums have a sticky stating "search before asking" (this forum does not, that I have seen).  It's still considered "expected."

Your question is answered both with regards to the "shut down" problem you mentioned as well as how to set up groups for streaming multi-device playback of audio.  Just scroll down and read or use the search.
6
Smart Devices and Gadgets / Re: Broadlink RM2
« Last post by tthoben on November 20, 2017, 09:35:59 pm »
Hi sorry for the late reply I have been on holiday. I tried the steps you sent me and had no joy, I ended up buying a echo dot for my bedroom and now it works. Seems to be the software on the echo plus. No I can control my devices from from both devices 👏. Thanks everyone for your help.

Glad to know it works on echo dot. That's what I'm using.

From what I read about the new echo plus, the built-in hub is ZigBee compatible only. RM plugin helps you to bridge the RM PRO as your hub and it can use both RF (what ZigBee uses) as well as IR.

Unless there's a way to disable the built-in ZB hub, it's unlikely to work with RM plugin. This is my current view but hey I'm not the app developer  ;)

Update: I re-read your post again and understood even the echo plus is now working with RM plugin but only after u added an echo dot to your setup. Not sure why this is so but maybe if you try to recall what exactly did you do, maybe that's the "ureka solution" that everyone here is looking for  ;D
7
Smart Devices and Gadgets / Re: Broadlink RM2
« Last post by tthoben on November 20, 2017, 09:26:39 pm »
I have to say, even before I start working through these steps, I'm not hopeful of success.

My network setup is pretty standard, but I do use US Amazon account with my Echo in the UK, so I'm unsure if this influences anything on the firmware/compatibly side of things.

The problem I'm getting is that RM Plugin is detecting a request from Alexa, but fails on the final step of getting device info.

I've tried it using a different router and even with a different Android device but it all falls at the last hurdle.

Having Googled the error message I'm getting, it seems to be an uncommon issue.

I'm going to give it another go tonight!

RDT

The US/UK settings will affect your Amazon music playback so that needs to be resolved in due course (but is unlikely to be cause of your current problem).

For RM plugin, you should refer to the in-app troubleshooting guide. Certain routers are known to be incompatible and there may be workarounds (or not) as informed by the app developer. If you have paid for the app, do get the help from the developer.

Lastly, you should read the other posts that echo plus doesn't work (unless someone got it to work and post the how-to steps here).
8
Echo Technical Support / Re: Echo Plus will not discover Philips Hue bulb
« Last post by DickC on November 20, 2017, 08:14:48 pm »
In case you need it. Amazon Customer Support tel:1-877-375-9365
9
Amazon Echo Discussion / Re: Adding linked account for second Harmony Hub
« Last post by Drwoodr on November 20, 2017, 07:43:54 pm »
WRONG! Set the new Harmony hub up and use YONOMI app to run both Hubs... all of it will work with ALL Echos in your environment. Look up the app and download it (FREE) and it will do all you need through the hubs... set them up with identical account info too, but NAME THEM differently, such as Living room Hub and Den Hub... or Bedroom hub and Living room hub or whatever you choose to fit your wishes... can even call it Neighbor's hub if you want... The folks at YONOMI will help you if you have any issues getting the system to work with 2 hubs... They're a little slow on response but they've been a great help to me.
With YONOMI, do you have the exact same commands for each hub, or do you have to say "turn on living room tv" and "turn on bedroom tv"? Does "increase volume" work? I'm trying to make this as consistent as I can for my wife, and I believe with separate accounts for each echo, she can use the exact same wording for both harmony hub setups.
10
Echo Technical Support / Update: Echo Plus will not discover Philips Hue bulb
« Last post by DickC on November 20, 2017, 07:35:57 pm »
So far, I have tried 3 different bulbs and Echo Plus is still not connecting.  I contacted Amazon Customer Support and spent a fair amount of time via on-line chat with several Customer Service Reps retrying all the things I already tried. Finally on a live call, their Amazon rep escalated the problem to their technical support team.  Their customer service rep calls me every two days or so telling me they are still working on a resolution and to please be patient. I have no  choice but to be patient, but I am encouraged that they will come up with a fix.

I will post their resolution on this forum when they get it working. 
Pages: [1] 2 3 4 5 6 ... 10