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Set up problems on Dot

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Set up problems on Dot
« on: October 20, 2016, 02:44:20 pm »
So got my 2nd Gen Dot today and it was easy to set up. Once set up I could get it to answer questions and play music. However an update came down and ever since it won't connect to the internet. If I say 'Alexa' it recognises me but says 'I can't understand you right now' and gives a red light. Went into the app on both my phone and on my laptop and tried to set it up again but when I get to the halfway stage of 'preparing your echo dot' it just throws up an error that there was a problem registering my device 10:2:17:5:1. I've powered everything off and on again but nothings changed.

Anyone know how to get past this?

Re: Set up problems on Dot
« Reply #1 on: October 20, 2016, 03:39:03 pm »
Just to follow up. I fixed this issue by asking it to forget my wifi network and when I selected it again I was asked for my wifi password whereas before it just threw up an error. Hope this helps someone else.

Re: Set up problems on Dot
« Reply #2 on: January 05, 2017, 06:51:56 pm »
Tried to forget the network, reconnect and try again but it didnt work.

Re: Set up problems on Dot
« Reply #3 on: January 05, 2017, 07:44:38 pm »
Suggest anyone having issues getting Dot setup, to unplug it for 5+ minutes; this tip courtesy of Amazon Help to clear all circutry in Dot.  Also, turn Alexa app off and back on before attempting the retry.