Echo (Alexa) User Forums

Echo dot 3rd gen cannot connect after change to new Comcast Xfinity router.

0 Members and 1 Guest are viewing this topic.

RE:Echo dot 3rd gen cannot connect after change to new Comcast Xfinity router.

I just traded in the old router for the new comcast Xfinity router.
NOW I Can't connect any of my Amazon Echo

Background fact:
-Echo dot was working before router change.
-Echo dot initial setup before new Xfinity router was very easy , just download Alexa app on my phone, and very smooth.
-After new Xfinity router setup,  PC and other 2 Tablet (Fire HD8, HD10) which connect to wifi are working fine, internet is working.
-NEW Xfinity router have wifi SSID, with WPA2-PSK(ASE)
-NEW Xfinity router set to minimum security(Low)

I have try:
1)Factory Reset reset amazon echo dot 3rd generation, the use phone/2 Tablet Alexa app try to setup again , Got stuck at Alexa cannot find "Amazon-xxx". 
Deregister echo dot on amazon account , then go initial setup again doesn't work either, Got stuck at Alexa cannot find "Amazon-xxx".

2)Deregister echo dot, then go back to intial setup again, doesn't work either, Got stuck at Alexa cannot find "Amazon-xxx".

Comcast Xfinity not helping , no real solution.
It's been 3 weeks.....
« Last Edit: February 13, 2019, 03:18:45 pm by echo8657 »