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Tap new connection issues, music cutting in and out

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Akakizzy

Tap new connection issues, music cutting in and out
« on: July 15, 2018, 12:02:21 pm »
Hello all. First time here. I looked at previous posts to see if I can find an answer for our issue. We have 2 echos and 2 taps. The echos work perfectly however the past few weeks the taps will cut in and out while playing music. They will simply stop in the middle of a song and several minutes later start up with a brand new song. This breaks can last sometimes 10-15 minutes. Nothing has changed as far as our internet or modem/router. My husband has no issues with his tap at work on the work WiFi. They have been reset, reconnected and deactivated all to no avail. Wondering if anyone else is having issues like this? Any potential fixes? My husband feels that it must be the modem/router at the house seeing as he has no problems at work. However, the echos have no issues whatsoever.

mike27oct

Re: Tap new connection issues, music cutting in and out
« Reply #1 on: July 15, 2018, 12:51:19 pm »
Turn off Taps by holding power button in rear for 3 seconds until you hear the shutdown sound.  Turn Tap back on and place it near one of the Echos so you know you have good wifi.  play music on tap.

Do this to each tap separately.

You also should reboot modem and router before hand.

This all seems like a wifi issue.