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Spot bug

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Spot bug
« on: February 13, 2018, 04:18:58 am »
If you have a spot try this..

Set volume to 2
Ask Alexa to tell the time
Ask Alex to read the news or play any music

Note that the news or music volume is much quieter than the voice at volume 2?

I say volume 2 because many of us with use the spot next to our bed and volume 2 is comfortable for that.

Do you get the same problem. If you do which country are you in and software version. Maybe it’s just a UK issue.

Happens to me and everybody I know who has a spot.

Reporting it to amazon has been hard to say the least.

Here’s a demo...

https://drive.google.com/open?id=1xE9xmffU7wS7oSyfs_PRisCpKfn6KoHL
« Last Edit: February 13, 2018, 06:12:36 am by Pagemakers »

Offline AlanH

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Re: Spot bug
« Reply #1 on: February 13, 2018, 05:55:32 am »
Yes, I think weíre experiencing the same volume issue - I asked a similar question here:
https://www.amazonforum.com/forums/devices/echo-alexa/472804-volume-of-alexas-voice-on-spot
Iím in the UK and my software version is 599473520. Strangely, volume levels on my Echo seem better balanced with Alexaís voice and music sources at a similar level.

Re: Spot bug
« Reply #2 on: February 13, 2018, 06:07:22 am »
Glad youíve got the bug too!!  I think itís a firmware issue with the Spot only. Not usre if it only affects the UK model. Iíve raised it with Amazon and a call is schedule for tomorrow. Iíll update this thread then.  In the meantime, if anybody else has the issue please post it here.

Offline AlanH

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Re: Spot bug
« Reply #3 on: February 13, 2018, 07:28:53 am »
Iíd be interested to hear what Amazon have to say.

Re: Spot bug
« Reply #4 on: February 13, 2018, 08:37:53 am »
Response from Amazon...

Hi Paul,

My name is Kevin and I work on the Social Media team for Amazon.co.uk. I picked up your message on Twitter. Thanks for sending on your details.

Thank you for bringing this potential issue to our attention. I have cut a ticket to our Echo technical team who are working on this as we speak.

Once I have received and update I will email you again to advise.

Thank you for your continued patience.

Offline AlanH

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Re: Spot bug
« Reply #5 on: February 14, 2018, 11:11:01 am »
My previous post related to the difference between Alexaís voice and music source levels. Today I tried ďAlexa, whatís up?Ē
Response:
ďHello, itís four pm, hereís the latestĒ. Loud
Alexa reads weather. Quieter
Alexa reads trending story. Even quieter
ďAnd that your afternoon updateĒ. Loud again.

Re: Spot bug
« Reply #6 on: February 14, 2018, 11:15:43 am »
She also reads the calendar quieter.

Amazon called me today and have raised as ticket with their Tech department. They are going to call me again in 2 days. Iíll keep you updated.

Offline AlanH

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Re: Spot bug
« Reply #7 on: February 14, 2018, 11:18:55 am »
Weird that her own voice levels can vary so much. Certainly suggests a bug.

Re: Spot bug
« Reply #8 on: February 14, 2018, 11:26:50 am »
Only happens on my Spot. Echo and Dot seem OK

Offline AlanH

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Re: Spot bug
« Reply #9 on: February 14, 2018, 11:28:40 am »
Exactly the same here.

Re: Spot bug
« Reply #10 on: February 19, 2018, 06:55:06 am »
Iím parking up the wall with Amazon.  Iíve spent about 4 hours of my time on this and this morning I get an email from them asking me what the issue is as they canít detect a problem on my device and they have no notes!!

Just going round and round in circles.
« Last Edit: February 21, 2018, 03:07:18 am by Pagemakers »

Offline AlanH

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Re: Spot bug
« Reply #11 on: February 21, 2018, 02:58:20 am »
Thatís not helpful!

Re: Spot bug
« Reply #12 on: February 21, 2018, 03:09:18 am »
Theyíve raised another support ticket and have promised that the same person will keep ownership.

Iíve replicated this bug on 4 Spots now.  It definitely exists.

Offline AlanH

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Re: Spot bug
« Reply #13 on: February 21, 2018, 03:11:50 am »
Agreed - thereís definitely an issue with voice levels on Spot, but Echo and Dot are fine.
« Last Edit: February 21, 2018, 03:27:52 am by AlanH »

Re: Spot bug
« Reply #14 on: February 24, 2018, 01:11:20 pm »
Looks like Amazon have finally spotted the issue. They replied today with......

I just wanted to give you an update on the progress of the issue you are facing with your Echo Spot.

The update I have received from our technical department is that the issue is quite a bit more complicated an issue than originally expected. We currently have our technicians spanning several teams working on a resolution and should have a answer for you very shortly.

Once I have more information I will email you again. Thank you once more for your patience and cooperation.