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Echo 2nd generation

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mamahound

Echo 2nd generation
« on: January 20, 2018, 10:46:12 am »
I have had my echo 2nd generation for about 3 weeks. It worked fine for the first week. Now it won't respond to voice commands unless I press the "action button" on top several times a day. My son has the Echo Plus and he only tells Alexa to wake up and thats it. I'm ready to send it back. Help please. Anything you can suggest to help me troubleshoot this problem will be appreciated. Thanks! Anne
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Alexa in Canada

Re: Echo 2nd generation
« Reply #1 on: January 20, 2018, 11:22:31 am »
I would follow the instructions to do a factory reset and start all over again. Make sure your Echo is in a spot where you get good Wifi signal.

Normally they should be pretty stable.
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mamahound

Re: Echo 2nd generation
« Reply #2 on: January 20, 2018, 03:45:42 pm »
Thanks I will try that. I have rebooted, checked connections and changed locations. I'm seeing a few on here with the same problem with this unit.
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mindmagic

Re: Echo 2nd generation
« Reply #3 on: January 21, 2018, 04:23:43 am »
You could also try rebooting your router.
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  4. Echo 2nd generation