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Unable to join Amazon Music Unlimited in the UK

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fartbox

Unable to join Amazon Music Unlimited in the UK
« on: July 23, 2017, 04:19:02 pm »
Hi,

I recently bought an Echo and would like to try music unlimited, but when I say "Alexa: try Amazon Music Unlimited" or "Alexa: sign up to Amazon Music Unlimited" she responds "Sorry, I'm having trouble".  She understands everything else I say.

Does anyone know what might be the problem?  It there any way to sign up for the Echo Amazon Music Unlimited deal without using my voice?

tonyanorway

Re: Unable to join Amazon Music Unlimited in the UK
« Reply #1 on: July 24, 2017, 02:32:58 am »
I presume you have tried the obvious?
Open the Alexa app on your phone or tablet, select HOME, then MUSIC & BOOKS.
From there you should be able to select which service your devices can connect to, including the following:

Amazon My Music
Amazon Music
Spotify
Tunein
Audible
Kindle
« Last Edit: July 24, 2017, 02:36:50 am by tonyanorway »

keeptalking

Re: Unable to join Amazon Music Unlimited in the UK
« Reply #2 on: July 24, 2017, 11:58:59 am »
I had the same problem. It turned out my Amazon account was set to use the US music service, and needed to be switched to UK. This fixed it instantly.

I sorted it by contacting Amazon's online support, who called me back immediately. The person I spoke to was very helpful!